Agreement and authorized use
By signing an Order or accessing Neomatter, Customer agrees to these terms, and each user confirms that Customer has authorized them. Customer may use Neomatter for its internal business purposes during its subscription. Customer is responsible for its users’ compliance with these terms and for activity on their accounts, and will promptly tell us about any suspected unauthorized access.
Accounts and integrations
Users are responsible for safeguarding their accounts. When Customer connects a third-party service such as Microsoft 365, Slack, or Google Workspace, Customer authorizes us to access and process only the data needed to provide the requested integration features. Access can be revoked through Neomatter or the third-party provider.
Fees and payment
Customer will pay the fees in its Order. Each seat is for one named user and may not be shared. Fees are billed as the Order states and, unless the Order says otherwise, are due within 30 days of invoice or charged automatically to the payment method on file. Fees do not include taxes, which Customer pays, other than taxes on our net income. Seats added during a term are billed pro rata for the rest of that term, and seats can be reduced at renewal. If an undisputed amount is more than 30 days overdue, we may suspend access after giving notice and a reasonable chance to pay. Except as these terms or the Order provide, fees are non-refundable.
Term, renewal, and opt-out
Each subscription runs for the term in its Order, which is 12 months unless the Order says otherwise. It renews for another term of the same length, on the same billing schedule, unless either party gives written notice before the renewal date. We will give at least 60 days’ written notice of any price change for a renewal; otherwise the current price continues.
For Customer’s first subscription, Customer may opt out for any reason within 30 days after the start date by emailing support@neomatter.com. The subscription then ends, Customer owes nothing further, and we will refund anything already paid under that Order.
If Customer uses Neomatter without a paid Order, such as during a trial, either party may stop at any time.
Customer data
Customer owns the data it submits to or connects with Neomatter, and the output Neomatter prepares for it (“Customer Data”). We use Customer Data only to provide, secure, support, and improve Neomatter for Customer, to comply with law, and to prevent abuse. We do not sell Customer Data, and we do not use Customer documents, messages, prompts, outputs, or other Customer-identifiable content to train generalized, public, or third-party AI models. We may use aggregated or de-identified operational data, such as usage and performance metrics, to operate and improve Neomatter, as long as it does not identify Customer, its users, or its matters.
Security and privacy
We protect Customer Data with commercially reasonable administrative, technical, and organizational safeguards, including encryption in transit and at rest, access controls, and audit logging. Human access is limited to personnel who need it for support, security, legal compliance, or product operation and who are bound by confidentiality obligations. We will notify Customer of a confirmed security incident affecting Customer Data without undue delay, and within 72 hours of confirmation.
Our Privacy Policy describes how we handle personal data and lists our subprocessors. We will give at least 30 days’ notice before adding a new subprocessor that processes Customer Data, and Customer may object as described in our Data Processing Addendum, which forms part of these terms.
AI output and legal judgment
Neomatter uses AI to prepare analyses, recommendations, and drafts. AI output can be incomplete or wrong. Neomatter does not provide legal advice, and using it does not create an attorney-client relationship with us. Customer’s lawyers are responsible for reviewing output, making decisions, and choosing what is sent; Neomatter sends a reply only when an authorized user chooses to send it.
Acceptable use
Customer will not reverse engineer Neomatter, resell or sublicense access, use it to build a competing service, or run security or load testing without our written approval, which we will not unreasonably withhold. Customer will not interfere with Neomatter’s operation, attempt unauthorized access, upload malicious code, infringe others’ rights, or use Neomatter in a way that violates law or professional obligations. We may suspend access where needed to address a security, legal, or service-integrity risk, and will tell Customer promptly.
Confidentiality
Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these terms, and share it only with employees, contractors, advisors, and subprocessors who need it and are bound by similar obligations. Customer Data, matter information, privileged material, and work product are Customer’s confidential information. These obligations do not cover information that becomes public through no fault of the recipient, that the recipient already knew, that it received from a third party without restriction, or that it developed independently. A party may disclose confidential information when required by law, after giving notice where allowed.
Ownership and feedback
We own Neomatter and the technology behind it. Customer owns Customer Data. If Customer gives us feedback or suggestions, we may use them without obligation.
Support
We provide support by email at support@neomatter.com. We aim to respond to critical issues affecting availability, security, or use of Neomatter within one business day, and to other requests within two business days.
Ending a subscription
Either party may terminate an Order if the other materially breaches these terms and does not cure the breach within 30 days of notice, or if the other becomes insolvent. Customer may also terminate if we confirm unauthorized access to Customer Data caused by our breach and do not promptly mitigate it. If Customer terminates for our breach, or we stop providing Neomatter for our own convenience, we will refund prepaid fees for the unused period and Customer will owe no further fees.
After an Order ends, Customer may export its data for 30 days. We then delete Customer Data from live systems within 30 days and from backups within 90 days, except where law requires us to keep it, and we will confirm deletion on request.
Warranties and disclaimer
Each party represents that it has authority to agree to these terms. We will provide Neomatter in compliance with applicable law, will not knowingly introduce malicious code, and will perform support in a professional manner. Otherwise, Neomatter is provided “as is” and “as available,” without other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that Neomatter will be error-free or uninterrupted.
Limitation of liability
Each party’s total liability for all claims relating to Neomatter will not exceed the greater of the fees paid or payable by Customer in the 12 months before the claim, or $10,000. This is one overall cap, and it includes claims about data, security, and confidentiality. Neither party is liable for lost profits or revenues, or for indirect, special, incidental, consequential, or punitive damages. These limits do not apply to Customer’s obligation to pay fees, to either party’s fraud or willful misconduct, or to either party’s infringement of the other’s intellectual property, except that claims about data, security, or confidentiality remain within the cap.
Customer reference
We may name Customer and show its logo to identify it as a customer. We will stop new uses within 10 business days after Customer asks in writing.
Changes to these terms
We may update these terms and will post the new version here with a new date. For a Customer with an active paid Order, changes take effect at its next renewal, unless Customer agrees earlier or the law requires the change. We will communicate material changes through Neomatter or by email.
General
Delaware law governs these terms, without regard to conflict of law rules, and disputes will be resolved exclusively in the state and federal courts located in Delaware. These terms, the Order, the Privacy Policy, and the Data Processing Addendum are the entire agreement between the parties. Terms in a Customer purchase order, vendor portal, or similar document do not apply, even if we accept or acknowledge it.
Neither party may assign these terms without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all of its assets, with notice. Notices may be sent by email to the addresses in the Order. Neither party is liable for delays caused by events beyond its reasonable control. Electronic signatures and electronic acceptance are binding.
Contact
Questions about these terms can be sent to legal@neomatter.com.
© 2026 Lightfield, Inc.